Refund policy

We do our best to pack all plants in a way to ensure safe delivery. If however, you notice damage on any of the plants upon receiving them, you have 6 hours to contact us with photos and a brief explanation. We will then determine how to proceed from there.

We understand that many people do not have any prior experience with growing carnivorous plants or orchids. To assist customers with their new plants, we include care instructions in the paperwork for every order. There are also growing guides featured on our site under the "Care" tab. You can reach us by phone or email if you have specific questions or need more information.

Outside of the 6 hours shipping damages policy, we do not offer any refunds or replacements.  These are living plants and ongoing viability is solely dependent on the customer consistently meeting the plant’s needs.